Because all our products are digital ebooks, they are generally non-refundable once purchased. We understand that issues can arise, and we always strive for customer satisfaction. This policy outlines the conditions under which a refund may be considered.
1. Non-Refundable Items
Please be aware that all ebook purchases are considered final. We typically do not issue refunds for the following reasons:
- Accidental Purchases: If you purchased an ebook by mistake or changed your mind after the purchase.
- Change of Mind: Once a digital product has been accessed or downloaded, it’s generally not eligible for a refund due to a change of preference.
- Compatibility Issues (User-Side): It’s your responsibility to verify that your device and software are compatible with our ebook formats before making a purchase. We provide information on supported formats; refunds will not be issued if the ebook is incompatible with your specific device after purchase, unless the product was misrepresented.
- Lack of Reading Preference: Dissatisfaction with the content, writing style, or subject matter of an ebook once it has been accessed.
- Failure to Read: Refunds will not be issued simply because you did not read or finish the purchased ebook.
2. Refund Exceptions
While most sales are final, we are committed to fairness. Refunds may be issued under these specific conditions:
- Duplicate Purchase: If you were charged more than once for the exact same ebook due to a system error.
- Defective or Incomplete Ebook: If the ebook file is corrupted, incomplete, unreadable, or fails to download correctly after multiple genuine attempts from your side (and is not due to your internet connection or device issues).
- Unauthorized Transaction: If you report an unauthorized purchase made from your account that was not initiated by you or anyone with your permission. This will require verification and cooperation with our team.
- Product Misrepresentation: If the ebook’s description on our website significantly misrepresents the actual content (e.g., wrong genre, author, or a major discrepancy in content as advertised).
3. How to Request a Refund
If you believe your situation qualifies for a refund based on the exceptions listed above, please follow these steps:
- Contact Us Promptly: You must contact our customer support team within 7 days of the purchase date. Refund requests made beyond this period may not be considered.
- Provide Necessary Information: In your email to [insert email address], please include:
- Your full name as it appears on your order.
- The order number(s) for the disputed purchase(s).
- A detailed explanation of the issue, including any error messages, screenshots, or steps you’ve already taken to resolve the problem.
- For unauthorized transactions, please provide relevant details for investigation.
- Cooperation: You agree to cooperate with our team during the investigation of your refund request, which may involve providing additional information or attempting troubleshooting steps.
4. Processing Time
- Review Period: Once we receive your refund request, our team will review it. This typically takes 2-3 business days.
- Approved Refunds: If your refund request is approved, the refund will be processed promptly. Please allow 5–10 business days for the refund to appear on your statement, depending on your original payment method and your bank’s processing times. We will notify you once the refund has been initiated.
5. Modifications to Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our site and services after any changes indicates your acceptance of the new Refund Policy terms. We encourage you to review this policy periodically.
This expanded policy provides more clarity on non-refundable situations, detailed exceptions, and a clear process for requesting a refund, which helps manage customer expectations effectively. Remember to replace [email protected] with your actual support email.